Category: The Innovation Economy

You Don’t Define Great Customer Service. Your Customer Does.

My car was in the shop last week and I reserved a car at a neighborhood Enterprise rental location.  About a half-hour before they closed for the day I showed up at their office and stood in a line of four people, all of us waiting to pick up our cars. If you’ve ever rented ...

The New-Economy has Created a Trade Deficit in Small Cities and Towns. Healthcare Spending is the Bulwark

I recently drove through Lewiston, Maine.  It’s no longer the flourishing city it once was, though until the early 20th century Lewiston (seen in the drawing above) was a booming American mill town.  Its factories, hydro-powered by the Androscoggin River, were linked by rail to Boston and other large cities.  Like many mill towns in New England, ...