I have family in Canada, and so often find myself flying from Boston to Toronto. There are two ways to fly: you can take Air Canada from Logan to Toronto’s International Airport a couple of times a day. Or, for the past 10 years, you can fly on a small turboprop operated by Porter Airlines from Logan to a small municipal airport located on an island in Toronto’s harbor.
Since it started flying in 2010, I’ve always preferred Porter because it’s a scrappy little airline that successfully disrupted the big guys by offering great service, friendly staff and easy airports. To me, the airline was always a textbook example of how small entrepreneurial companies that have a relentless focus on the customer can win.