Tagged: Thomas Friedman

Healthcare’s Age of Acceleration


I recently finished Thomas Friedman’s excellent book, Thank You for Being Late: An Optimist’s Guide to Thriving in the Age of Accelerations. In it, Friedman makes that case that we are living through an unparalleled time, marked by what he calls “accelerations” that are happening faster than humans are able to adapt.  He argues that we are living through the most dramatic inflection point since Gutenberg and the subsequent Reformation in Europe.

15544113057_23824f069e_zFriedman argues that the three primary forces shaping events are advancements in technology, global interconnection and climate change.  What is notable about these three forces is that they all show signs of exponential change, not linear.

As an example, here is an illustration from the book showing the exponential drop in the cost of DNA sequencing, plotted against the trajectory that we would have seen according to Moore’s law (which would predict a doubling of computing power every 1-2 years).


The problem with these “hockey-stick” exponential curves is that technological change happens more and more quickly (aided by the”standing on the shoulders” of earlier technology).  The change happens faster than human’s abilities to adapt.


I’m taken by Friedman’s arguments.  I’d argue that one of the reasons that healthcare workers have felt so discombobulated over recent years is exactly this issue of unimpeded technical acceleration that exceeds physician’s abilities to acclimatize.

Atal Gawande touched on this during his Stanford commencement speech in 2010, reprinted in the New Yorker:

The truth is that the volume and complexity of the knowledge that we need to master has grown exponentially beyond our capacity as individuals. Worse, the fear is that the knowledge has grown beyond our capacity as a society. When we talk about the uncontrollable explosion in the costs of health care in America, for instance—about the reality that we in medicine are gradually bankrupting the country—we’re not talking about a problem rooted in economics. We’re talking about a problem rooted in scientific complexity.

Besides discombobulating physicians, I’d argue that scientific and technical complexity also threatens to overwhelm patients. Our ability to do increasingly exceeds our ability to decide what to do… You can see this dynamic during every complicated end of life discussion, where the technical promise of immortality seems often at odds with human needs.

In an earlier post I wrote about the concept of “human scale”

In philosophy and design circles there is a concept known as “human scale”.  The general idea is that we humans are best able to engage with a world that is similar in scale to the way we are built. In a universe that ranges from atomic to cosmos-sized, measured by time periods ranging from subatomic to geologic, we humans optimally engage with what the brilliant scientist Richard Dawkins calls the “Middle World.”

This Middle World is measured in pounds and feet, and in minutes and lifetimes.  Steps, corridors and wall-heights in our buildings reflect the length of our legs. Our senses and intuitions work best at this scale: nobody has “commonsense” ideas about the orbit of an electron, but we do about, say, catching a bus. When things become too big or complex, they can become abstractions and our “commonsense” no longer applies.

Here’s my bet: going forward, physicians aren’t going to need to be technical experts.  Instead, in the age of computer learning, the physician is going to need to be the person who makes healthcare human scale.  That’s the important work ahead.

Friedman, incidentally, arrives at a similar conclusion.  He writes:

…the highest-paying jobs in the future will be stempathy jobs— jobs that combine strong science and technology skills with the ability to empathize with another human being.

Photos:  Don McCullough cc license, Flikr


Will Physician “Trust Platforms” Make System Affiliation Less Important? Considering Airbnb and Holiday Inn

Holiday_InnIn this week’s New York Times, columnist Thomas Friedman makes a great observation regarding the emergence of what he calls the “sharing economy.”  This is the peer-to-peer, internet enabled economy where ordinary citizens rent car trips and unused rooms.  It’s an area that has exploded in recent years, a trend fueled by the 80 million members of Generation Y– many who prefer to rent services than to buy things like homes and cars.

The critical point:  Friedman suggests that the key ingredient in these peer-to-peer transactions is the transparent reporting of the quality of service provided by the independent provider (and also the quality of the customer).

…if someone created the trust platform to bring [buyer and seller] together, huge value could be created for both parties. That was Airbnb’s real innovation — a platform of “trust” — where everyone could not only see everyone else’s identity but also rate them as good, bad or indifferent hosts or guests. This meant everyone using the system would pretty quickly develop a relevant “reputation” visible to everyone else in the system.

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